Senior BAU – Manager (EU

The Senior Manager – BAU oversees the end-to-end payroll operations, ensuring the accurate, timely, and compliant payroll delivery for all clients. This role drives operational efficiency, automation, workforce development, and service excellence, aligning with the company’s digital transformation strategy. It supports the Director – BAU in optimizing payroll outsourcing and SaaS BAU activities through process automation, data-driven decision-making, and workforce development.

Key Responsibilities

Operational Management & Digital Transformation

Manage the global payroll operations team to ensure efficient payroll processing and SaaS service delivery.
Implement automation-driven service enhancements, integrating AI, process automations, and machine learning into payroll workflows.
Work with Product & Development teams to optimize payroll technology and SaaS platform capabilities.
Deploy emerging automation technologies to enhance compliance, security, and accuracy.
Ensure strict adherence to SLAs, delivering high-quality payroll services across all clients.

Workforce Development & Culture Building

Lead and mentor payroll team leaders and specialists, fostering a high-performance culture.
Develop and implement succession planning programs to strengthen leadership pipelines.
Introduce targeted training programs focused on payroll compliance, SaaS technologies, and operational excellence.
Drive initiatives that promote employee well-being, engagement, and career growth.
Reduce attrition rates below 15% through effective workforce engagement strategies.

Location:

Offshore, Global (Remote)

Location:

Offshore, Global (Remote)

Permanent

Salary will be discussed later